Support for the Got Gas mobile app on iOS and Android — ordering LP Gas cylinders, prepaid gas recharges, bottle level monitoring, meter readings and invoices.
Phone 0861 000 427 011 704 0134
Email support@gotgas.co.za
Contact form Send us a message
Physical/Postal address 472 Spionkop Avenue, Unit A23, Co.Space Entrepreneurial Village, Kya Sand, Johannesburg, 2163
To help us resolve your query faster, please tell us your device (iPhone or Android), the app version, and the email address on your Got Gas account.
| Monday – Thursday | 08:00 – 17:00 |
| Friday | 08:00 – 16:30 |
| Saturday | Closed |
| Sunday & public holidays | Closed |
The app is available across South Africa. Gas delivery is currently in Johannesburg and Pretoria.
Not sure if deliver to your are? Ask us and we will confirm.
Open the app and tap Register. Enter your name, email address, mobile number and delivery address, then set a password. You will receive a confirmation email.
If you already order from gotgas.co.za, sign in with the same email and password — your account, addresses and order history carry across.
We deliver full cylinders on an exchange basis and connect them to your existing installation. We do not sell empty cylinders. If you have no cylinder to exchange, a cylinder deposit is calculated when you go to your shopping cart.
Tap Products, go to the Prepaid LP Gas per Kg product and select the Complex/Building and Unit for meter you want to top up, enter the amount in kilograms, add to your cart, checkout and pay. Your meter is credited automatically, and you will get an SMS and email confirming the recharge.
If the credit has not appeared after 15 minutes, please contact us with your meter number and payment reference. On some meters you may also received a recharge token that you can type in on the meter keypad to recharge it manually.
Level readings come from the Smart Tank or Auto Changeover unit on your installation and are sent over the mobile network. A reading can lag if the unit is out of signal, the battery is low, or the unit has been disconnected.
If the reading is more than 48 hours old, contact us with your site name or meter number and we will check the unit remotely/send out a technician to rectify the issue.
Tap Dashboard -> Meter Readings to see all readings on your account. Tap view image to confirm the reading taken matched the image, then tap Pay to settle it in the app. If you have any queries then tap on Query to submit a query.
Paid orders are marked as settled immediately if paid via any online payment methods. If you pay via Bank Transfer EFT then it may take up to 4 days to reflect in our account and be reconciled. A receipt is emailed to the address on your account.
On the sign-in screen, tap Forgot password and enter your account email address. A reset link is emailed to you and is valid for 24 hours.
If the email does not arrive, check your spam folder, then contact us and we will reset it manually.
Tap My Account, then Addresses to add, edit or remove a delivery address. Tap My Account -> Account details to update your name, email address or mobile number.
Changes made in the app also apply to orders placed on gotgas.co.za.
Yes. The delivery fee is shown at checkout before you pay. It covers the safety and licensing requirements for gas delivery vehicles, including annually renewed Dangerous Goods Permits and the special PDP licensing our drivers must hold.
You can delete your Got Gas account and its data at any time.
In the app
Via this website
What is removed and what is kept
Deleted: your name, contact details, delivery addresses, saved payment details, prepaid meter links and app sign-in.
Kept: invoices, tax records and delivery records, which South African tax and dangerous-goods legislation requires us to retain. These are no longer linked to a usable account.
Before you delete: settle any outstanding invoices and use any remaining prepaid gas credit. Credit is not refundable once the account is closed. Any Got Gas cylinders on deposit must be returned.
How we collect, use and protect your information is set out in our Privacy Policy. You can also review and export your data from the Data Management page.
